Refund policy
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Final Sale – No Returns or Refunds
All Kissylips Cushy Shine Lip and Cheek Balm™ purchases are final sale. Due to the personalized nature of our products and the hygiene standards required for cosmetics, we are unable to accept returns, issue refunds, or offer exchanges for reasons such as change of mind, personal preference, or incorrect shade selection. We strongly encourage customers to review product details carefully before placing an order.
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Exceptions for Damaged, Defective, or Incorrect Items
While general returns are not accepted, we stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect (including receiving the wrong shade), you are eligible for a free replacement.
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Timeframe for Reporting Issues
To qualify for a replacement, customers must report any damaged, defective, or incorrect item within 7 business days of delivery. Claims submitted after this timeframe may not be eligible for replacement.
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Required Documentation
To help us resolve your issue quickly and efficiently, please provide:
-Your order number
-Clear photos of the damaged item, defect, or incorrect product received
-A brief description of the issue
This documentation allows our team to verify the problem and process your replacement promptly.
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How to Initiate a Claim
To report a damaged, defective, or incorrect product, please contact our Customer Support Team at info@felbeauty.com.
Include the following in your email:
1. Your order number
2. Photos showing the issue
3. A short explanation of the problem
Our team will review your claim and confirm your replacement as soon as possible.
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No Return Required for Faulty Items
You do not need to return the damaged, defective, or incorrect item. Once your claim is approved, your replacement will be produced and shipped automatically.
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Shipping Costs for Replacements
For verified damaged, defective, or incorrect items, we will cover all replacement and shipping costs. There will be no additional charges for you.
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Compliance With Consumer Protection Laws
While all custom-made lip balm sales are final, we comply fully with all applicable consumer protection laws regarding defective or misdescribed goods. Your satisfaction and safety are important to us.
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What if I purchased my product from another retailer?
If you purchase your product from an authorized retailer, please contact them directly for assistance. Fel Beauty Inc. is unable to refund or replace any item sold through other authorized retailers.
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Conspicuous Placement of Policy
This policy is displayed prominently across our website— including the footer, product pages, and checkout—to ensure customers are fully informed of our terms prior to purchase.